CLIENTS’ CHARTER
To ensure the delivery of quality services to our customers, we promise to provide services in accordance with the following standard.
Process numerical data or simple statistics that are available in the UMS data warehouse system (Ready)
One (1) working day after the complete application is received.
Process data that requires a format or list and requires data review (Normal)
Three (3) working days after a complete application is received.
Processing data that requires a complex format or list and requires data review (Complex)
Seven (7) working days after a complete application is received.
Dashboard/analysis discussion with the applicant after the application is received
A period of three (3) working days or another date agreed with the applicant.
The development of the dashboard/analysis is completed within the period agreed with the applicant
According to the agreement with the applicant.
Complete customer complaint processing
Five (5) working days after the customer’s complaint is received.
Pusat Pengurusan Data & Maklumat
Aras 4 (Tingkat 5), Blok B,
Jalan UMS, Bangunan Fakulti Komputeran & Informatik (FKI),
Universiti Malaysia Sabah,
88400, Kota Kinabalu,
Sabah, Malaysia.
Tel: +6088-320 000 sambungan 205802
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